D\u00f6vl\u0259t Turizm Agentliyinin s\u0259dri Fuad Na\u011f\u0131yevin\u00a0d\u0259 bu yax\u0131nlarda ke\u00e7iril\u0259n Az\u0259rbaycan Turizm Sammiti-2022-d\u0259 s\u0259sl\u0259ndirdiyi fikirl\u0259r \u00f6lk\u0259mizd\u0259 hotel s\u0259nayesi il\u0259 ba\u011fl\u0131 m\u00f6vcud probleml\u0259ri g\u00fcnd\u0259m\u0259 g\u0259tirdi. S\u0259drin s\u00f6zl\u0259rin\u0259 g\u00f6r\u0259, Az\u0259rbaycanda iki ildir h\u0259yata ke\u00e7iril\u0259n Milli ulduz t\u0259snifat\u0131na indiy\u0259 q\u0259d\u0259r 150 hotel m\u00fcraci\u0259t edib ki, onlardan 100-\u0259 yax\u0131n\u0131na bax\u0131l\u0131b:<\/p>\n
\u201c44 hotel 5, 4 v\u0259 3 ulduz d\u0259r\u0259c\u0259sin\u0259 layiq g\u00f6r\u00fcl\u0259r\u0259k m\u00fcvafiq sertifikatlarla t\u0259ltif edilib\u201d. Az\u0259rbaycan Hotel Assosiasiyas\u0131n\u0131n m\u00fc\u015fahid\u0259l\u0259ri d\u0259 onu dem\u0259y\u0259 \u0259sas verir ki, az ulduzlu kateqoriyaya daxil olan hotell\u0259r g\u00f6st\u0259ril\u0259n t\u0259l\u0259bl\u0259r\u0259 cavab vermir: \u201cBununla ba\u011fl\u0131 m\u00fc\u0259yy\u0259n probleml\u0259r var. Qiym\u0259tl\u0259ndirm\u0259d\u0259 \u00e7at\u0131\u015fmayan c\u0259h\u0259t hotell\u0259rin xidm\u0259t s\u0259viyy\u0259sinin laz\u0131mi d\u0259r\u0259c\u0259d\u0259 olmamas\u0131d\u0131r\u201d.<\/p>\n
F.Na\u011f\u0131yev bildirdi ki, koronavirus pandemiyas\u0131na g\u00f6r\u0259 hotell\u0259r\u0259 ulduz verilm\u0259si l\u0259ngis\u0259 d\u0259, \u201cTurizm haqq\u0131nda\u201d yeni qanun bu prosesi s\u00fcr\u0259tl\u0259ndirib:<\/p>\n
\u201cYeni qanuna g\u00f6r\u0259, h\u0259r bir mehmanxana f\u0259aliyy\u0259t\u0259 ba\u015flad\u0131\u011f\u0131 vaxtdan 6 ay \u0259rzind\u0259 ulduz kateqoriyas\u0131 \u00fc\u00e7\u00fcn m\u00fcraci\u0259t etm\u0259lidir\u201d.<\/p>\n
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Ulduz sistemi – ulduzlar\u0131n say\u0131 hotel xidm\u0259tinin bir n\u00f6v t\u0259sviridir. N\u0259 q\u0259d\u0259r \u00e7ox ulduz al\u0131nsa, otaqda qalmaq bir o q\u0259d\u0259r rahat, xidm\u0259t s\u0259viyy\u0259si bir o q\u0259d\u0259r y\u00fcks\u0259k olacaq. T\u0259bii ki, h\u0259r bir qiym\u0259tl\u0259ndirm\u0259nin \u00f6z meyarlar\u0131 var.<\/p>\n
Xarici \u00f6lk\u0259l\u0259rin t\u0259cr\u00fcb\u0259sin\u0259 n\u0259z\u0259r salsaq, b\u0259zi d\u00f6vl\u0259tl\u0259r f\u0259rqli simvollardan istifad\u0259 edirl\u0259r. M\u0259s\u0259l\u0259n, AB\u015e v\u0259 Kanadada pansionatlar ad\u0259t\u0259n brilyantlarla b\u0259z\u0259dilir v\u0259 Britaniya hotell\u0259ri taclar\u0131n say\u0131na g\u00f6r\u0259 r\u0259qab\u0259t apar\u0131r. Yunan\u0131standak\u0131 qurumlar yekdillikl\u0259 \u0259lifba abreviaturalar\u0131ndan istifad\u0259 edirl\u0259r. Hindistanda xidm\u0259ti ballarla qiym\u0259tl\u0259ndir\u0259 bil\u0259rsiniz. Bu bax\u0131mdan m\u00fcxt\u0259lif \u00f6lk\u0259l\u0259rd\u0259 rahatl\u0131q v\u0259 l\u00fcks anlay\u0131\u015flar\u0131 f\u0259rqlidir.<\/p>\n
Bizim \u00f6lk\u0259mizd\u0259 is\u0259 hotell\u0259rin xidm\u0259t meyarlar\u0131 ulduz t\u0259snifat\u0131na g\u00f6r\u0259 m\u00fc\u0259yy\u0259nl\u0259\u015fir. Milli ulduz t\u0259snifat\u0131 Az\u0259rbaycan Turizm B\u00fcrosu il\u0259 Az\u0259rbaycan Hotel Assosiasiyas\u0131n\u0131n \u0259m\u0259kda\u015fl\u0131\u011f\u0131 n\u0259tic\u0259sind\u0259 h\u0259yata ke\u00e7irilir.<\/p>\n
Az\u0259rbaycan Hotel Assosiasiyas\u0131n\u0131n icra\u00e7\u0131 direktoru G\u00fcnay Sa\u011flam\u00a0m\u0259s\u0259l\u0259 il\u0259 ba\u011fl\u0131 sor\u011fumuzu cavabland\u0131raraq hotell\u0259rin ulduz t\u0259snifat\u0131na layiq g\u00f6r\u00fclm\u0259 prosesinin l\u0259ngim\u0259sind\u0259 pandemiyan\u0131n rolunu qeyd etdi:<\/p>\n
\u201cUlduz kateqoriyas\u0131 \u00fc\u00e7\u00fcn m\u00fcraci\u0259t m\u0259cburi xarakter da\u015f\u0131m\u0131rd\u0131. Hotell\u0259r \u00f6zl\u0259ri m\u00fcraci\u0259t edirdi v\u0259 proses l\u0259ng gedirdi. M\u00fcraci\u0259t zaman\u0131 bizim ist\u0259diyimiz s\u0259n\u0259dl\u0259\u015fm\u0259 uzun s\u00fcrd\u00fc. Pandemiya, s\u0259n\u0259dl\u0259\u015fm\u0259nin l\u0259ngim\u0259si v\u0259 prosesin m\u0259cburi olmamas\u0131 prosesi l\u0259ngitdi\u201d.<\/p>\n
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Direktor bildirir ki, Az\u0259rbaycan Hotel Assosiasiyas\u0131n\u0131n ulduz t\u0259snifat\u0131 il\u0259 ba\u011fl\u0131 248 kriteriyas\u0131 var. Bunlardan 4-\u00fc \u0259sasd\u0131r ki, b\u00fct\u00fcn hotell\u0259rin xidm\u0259ti bu kriteriyaya uy\u011fun olmal\u0131d\u0131r:<\/p>\n
T\u0259mizlik-gigiyena qaydalar\u0131, h\u0259r \u015feyin i\u015fl\u0259k v\u0259ziyy\u0259td\u0259 olmas\u0131, personal\u0131n pe\u015f\u0259karl\u0131\u011f\u0131, qeydiyyatda (front office) i\u015fl\u0259y\u0259n i\u015f\u00e7il\u0259rin \u0259n az\u0131 iki dil\u0259 sahib olmas\u0131 v\u0259 qonaq q\u0259bulu \u00fc\u00e7\u00fcn daha pe\u015f\u0259kar sistemin olmas\u0131 vacibdir. B\u0259zi hotell\u0259rd\u0259 qonaq q\u0259bulunu komp\u00fcterd\u0259 v\u0259 ya ka\u011f\u0131zda qeyd edirl\u0259r\u201d. G.Sa\u011flam qeyd edir ki, qonaqp\u0259rv\u0259rliyi be\u015f ball\u0131q sisteml\u0259 qiym\u0259tl\u0259ndiril\u0259n hotell\u0259r bu siyah\u0131ya daxil deyil: \u201cBiz m\u00f6ht\u0259\u015f\u0259m hotell\u0259ri yoxlam\u0131r\u0131q, onlar bu siyah\u0131ya daxil deyil. Pandemiyadan ir\u0259li g\u0259l\u0259n karantin vaxt\u0131 sahibkarlar hotell\u0259r\u0259 yat\u0131r\u0131m ed\u0259 bilm\u0259yibl\u0259r. Bu da monitorinql\u0259r vaxt\u0131 x\u00fcsus\u0259n regionlarda \u00e7oxlu probleml\u0259ri ortaya \u00e7\u0131xar\u0131b. \u018fn b\u00f6y\u00fck probleml\u0259r t\u0259mizlik v\u0259 gigiyena qaydalar\u0131na riay\u0259t olunmamas\u0131, t\u0259mirin yoxlu\u011fu il\u0259 \u0259laq\u0259dard\u0131r. Hotell\u0259r var ki, tam t\u0259mirsizdir. Mebell\u0259ri, \u00e7arpay\u0131lar\u0131 pis v\u0259ziyy\u0259td\u0259dir. Yoxlamalardan sonra hotell\u0259rin ham\u0131s\u0131na vaxt verildi ki, \u00f6zl\u0259rini sahmana sals\u0131nlar v\u0259 ondan sonra onlar\u0131n ulduzunu \u00f6l\u00e7\u0259k. Ulduz t\u0259snifat\u0131na layiq g\u00f6r\u00fclm\u0259ni hotell\u0259rin verdikl\u0259ri xidm\u0259t\u0259 g\u00f6r\u0259 \u00f6l\u00e7\u00fcr\u00fck. Yerind\u0259 t\u0259mizlik yoxdursa, t\u0259qdim etdikl\u0259ri \u0259\u015fyalar i\u015fl\u0259k v\u0259ziyy\u0259td\u0259 deyils\u0259, qiym\u0259tl\u0259ndirm\u0259d\u0259 d\u0259 l\u0259ngim\u0259l\u0259r olur\u201d.<\/p>\n
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Assosiasiya r\u0259hb\u0259rinin s\u00f6zl\u0259rin\u0259 g\u00f6r\u0259, h\u0259m Bak\u0131da, h\u0259m d\u0259 regionda xidm\u0259t s\u0259viyy\u0259si a\u015fa\u011f\u0131 olan hotell\u0259r f\u0259aliyy\u0259t g\u00f6st\u0259rir:<\/p>\n
\u201cEl\u0259 hotell\u0259r var ki, \u00f6zl\u0259rini y\u00fcks\u0259k ulduza namiz\u0259d g\u00f6r\u00fcbl\u0259r. \u015e\u0259h\u0259rin yax\u015f\u0131 yerind\u0259 yerl\u0259\u015fir, xudmanidir, amma hotel\u0259 diqq\u0259t g\u00f6st\u0259rm\u0259y\u0259nd\u0259 v\u0259ziyy\u0259ti pisl\u0259\u015fir. Ulduz veril\u0259nd\u0259n sonra 3 il \u0259rzind\u0259 hotell\u0259r monitorinq olunur. Hotell\u0259r\u0259 ulduz verilm\u0259kl\u0259 i\u015f bitmir. R\u0259q\u0259msal platforma il\u0259 hotell\u0259rl\u0259 \u0259m\u0259kda\u015fl\u0131q edirik. Qonaqlar\u0131n d\u0259y\u0259rl\u0259ndirm\u0259si \u00f6l\u00e7\u00fcl\u00fcr. H\u0259r h\u0259ft\u0259 hotelin v\u0259ziyy\u0259ti il\u0259 ba\u011fl\u0131 hesabat t\u0259qdim edilir. H\u0259r ulduza g\u00f6r\u0259 indeks var. Qonaq r\u0259yl\u0259rini ara\u015fd\u0131r\u0131r\u0131q. B\u0259z\u0259n qonaq laz\u0131ms\u0131z yer\u0259 r\u0259y yaz\u0131r. Amma \u201c\u00e7irkdir, i\u015fl\u0259k deyil\u201d yaz\u0131l\u0131rsa, bu, n\u0259z\u0259r\u0259 al\u0131n\u0131r v\u0259 hotel\u0259 x\u0259b\u0259rdarl\u0131q edilib 3 ay vaxt verilir. Bu d\u00fcz\u0259li\u015fl\u0259r olmasa, t\u0259z\u0259d\u0259n audit olunur. Hotel auditd\u0259n ke\u00e7m\u0259s\u0259, ulduzu \u0259lind\u0259n al\u0131n\u0131r. Bu, uzun bir prosesdir\u201d.<\/p>\n
Milli ulduz t\u0259snifat\u0131 zaman\u0131 h\u0259m\u00e7inin hotelin xidm\u0259t s\u0259viyy\u0259si \u201cTrustYou\u201d beyn\u0259lxalq qonaq r\u0259y platformas\u0131 vasit\u0259sil\u0259 d\u0259y\u0259rl\u0259ndirilir. Bu da daimi olaraq xidm\u0259t s\u0259viyy\u0259sinin t\u0259kmill\u0259\u015fdirilm\u0259sini t\u0259l\u0259b edir. Hotel bu t\u0259l\u0259bl\u0259r\u0259 cavab verm\u0259dikd\u0259 ona veril\u0259n ulduz \u0259lind\u0259n al\u0131n\u0131r:<\/p>\n
\u201cHotel auditd\u0259n ke\u00e7\u0259nd\u0259n sonra q\u0259r\u0259zsizlik komissiyas\u0131 t\u0259r\u0259find\u0259n r\u0259yl\u0259r verilir v\u0259 protokol haz\u0131rlan\u0131r. Hotel h\u0259m beyn\u0259lxalq, h\u0259m yerli sertifikat al\u0131r. Bir m\u00f6vs\u00fcm \u0259rzind\u0259 el\u0259 hotell\u0259r var ki, ulduzlar\u0131 a\u015fa\u011f\u0131 d\u00fc\u015f\u00fcr. Bu bax\u0131mdan h\u0259r bir sahibkar hoteli davaml\u0131 diqq\u0259td\u0259 saxlamal\u0131, \u015f\u0259raitin\u0259, xidm\u0259t\u0259 d\u00fczg\u00fcn fikir verm\u0259lidir\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"
S\u0259yah\u0259t\u0259 \u00e7\u0131xark\u0259n b\u0259z\u0259n h\u0259r birimizin qar\u015f\u0131la\u015faca\u011f\u0131m\u0131z xo\u015fag\u0259lm\u0259z v\u0259ziyy\u0259tl\u0259rd\u0259n biri d\u0259 sifari\u015f etdiyimiz hotelin durumunun \u0259vv\u0259lc\u0259d\u0259n t\u0259qdim olunan g\u00f6st\u0259ricil\u0259rl\u0259 \u00fcst-\u00fcst\u0259 d\u00fc\u015fm\u0259m\u0259sidir. Hotel otaqlar\u0131n\u0131n gigiyenik normalara uy\u011fun olmamas\u0131, \u0259\u015fyalar\u0131n nimda\u015fl\u0131\u011f\u0131, xidm\u0259t personal\u0131n\u0131n qeyri-pe\u015f\u0259karl\u0131\u011f\u0131 s\u0259f\u0259rimizin dad\u0131n\u0131 qa\u00e7\u0131r\u0131r. Ulduzuna g\u00f6r\u0259 se\u00e7diyimiz hotelin xidm\u0259tl\u0259rinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 cavab verm\u0259si turizmin \u0259sas g\u00f6st\u0259ricil\u0259rind\u0259n biridir. \u201cKaspi\u201d\u00a0q\u0259zeti m\u00f6vzu il\u0259 ba\u011fl\u0131 m\u0259qal\u0259 d\u0259rc edib. D\u00f6vl\u0259t Turizm Agentliyinin s\u0259dri Fuad Na\u011f\u0131yevin\u00a0d\u0259 bu yax\u0131nlarda ke\u00e7iril\u0259n Az\u0259rbaycan Turizm Sammiti-2022-d\u0259 s\u0259sl\u0259ndirdiyi fikirl\u0259r \u00f6lk\u0259mizd\u0259 hotel s\u0259nayesi il\u0259 ba\u011fl\u0131 m\u00f6vcud probleml\u0259ri g\u00fcnd\u0259m\u0259 g\u0259tirdi. S\u0259drin s\u00f6zl\u0259rin\u0259 g\u00f6r\u0259, Az\u0259rbaycanda iki ildir h\u0259yata ke\u00e7iril\u0259n Milli ulduz t\u0259snifat\u0131na indiy\u0259 q\u0259d\u0259r…<\/p>\n","protected":false},"author":2,"featured_media":551248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[1],"tags":[],"aioseo_notices":[],"gutentor_comment":0,"rttpg_featured_image_url":{"full":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"landscape":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"portraits":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"thumbnail":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1-500x280.jpg",500,280,true],"medium":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1-548x365.jpg",548,365,true],"large":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"1536x1536":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"2048x2048":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false],"post-thumbnail":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1-240x172.jpg",240,172,true],"advps-thumb-one":["https:\/\/arantv.az\/wp-content\/uploads\/2023\/01\/FotoJet-49-1.jpg",620,413,false]},"rttpg_author":{"display_name":"V\u00fcsal Rafiqo\u011flu","author_link":"https:\/\/arantv.az\/?author=2"},"rttpg_comment":0,"rttpg_category":"C\u0259miyy\u0259t<\/a>","rttpg_excerpt":"S\u0259yah\u0259t\u0259 \u00e7\u0131xark\u0259n b\u0259z\u0259n h\u0259r birimizin qar\u015f\u0131la\u015faca\u011f\u0131m\u0131z xo\u015fag\u0259lm\u0259z v\u0259ziyy\u0259tl\u0259rd\u0259n biri d\u0259 sifari\u015f etdiyimiz hotelin durumunun \u0259vv\u0259lc\u0259d\u0259n t\u0259qdim olunan g\u00f6st\u0259ricil\u0259rl\u0259 \u00fcst-\u00fcst\u0259 d\u00fc\u015fm\u0259m\u0259sidir. Hotel otaqlar\u0131n\u0131n gigiyenik normalara uy\u011fun olmamas\u0131, \u0259\u015fyalar\u0131n nimda\u015fl\u0131\u011f\u0131, xidm\u0259t personal\u0131n\u0131n qeyri-pe\u015f\u0259karl\u0131\u011f\u0131 s\u0259f\u0259rimizin dad\u0131n\u0131 qa\u00e7\u0131r\u0131r. Ulduzuna g\u00f6r\u0259 se\u00e7diyimiz hotelin xidm\u0259tl\u0259rinin m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 cavab verm\u0259si turizmin \u0259sas g\u00f6st\u0259ricil\u0259rind\u0259n biridir. \u201cKaspi\u201d\u00a0q\u0259zeti m\u00f6vzu il\u0259 ba\u011fl\u0131 m\u0259qal\u0259 d\u0259rc edib. D\u00f6vl\u0259t…","_links":{"self":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts\/551247"}],"collection":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=551247"}],"version-history":[{"count":0,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts\/551247\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/media\/551248"}],"wp:attachment":[{"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=551247"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=551247"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=551247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}