{"id":728002,"date":"2024-06-06T10:37:02","date_gmt":"2024-06-06T06:37:02","guid":{"rendered":"https:\/\/arantv.az\/?p=728002"},"modified":"2024-06-06T10:37:02","modified_gmt":"2024-06-06T06:37:02","slug":"aztelekom-v%c9%99-baktelecom-must%c9%99ri-m%c9%99mnuniyy%c9%99ti-uzr%c9%99-artim-numayis-etdirib","status":"publish","type":"post","link":"https:\/\/arantv.az\/?p=728002","title":{"rendered":"\u201cAztelekom\u201d v\u0259 \u201cBaktelecom\u201d m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u00fczr\u0259 art\u0131m n\u00fcmayi\u015f etdirib"},"content":{"rendered":"<div class=\"text-content\" data-id=\"\" data-url=\"\">\n<p><strong>\u201cAztelekom\u201d MMC v\u0259 \u201cBak\u0131 Telefon Rabit\u0259si\u201d MMC-nin m\u00fc\u015ft\u0259ril\u0259r\u0259 g\u00f6st\u0259rdiyi y\u00fcks\u0259kkeyfiyy\u0259tli xidm\u0259t say\u0259sind\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tind\u0259 art\u0131m qeyd\u0259 al\u0131n\u0131b. Apar\u0131lan sor\u011fular\u0131n n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, 2024-c\u00fc ilin ilk r\u00fcb\u00fcnd\u0259 \u201cAztelekom\u201dun regionlarda M\u00fc\u015ft\u0259ri Loyall\u0131\u011f\u0131 \u0130ndeksi (Net Promoter Score \u2013 NPS) 2023-c\u00fc ilin son r\u00fcb\u00fc il\u0259 m\u00fcqayis\u0259d\u0259 21 bal, \u201cBaktelecom\u201dda is\u0259 27 bal art\u0131b. Qeyd ed\u0259k ki, burada \u0259sas t\u0259\u015fviq faktoru internetin s\u00fcr\u0259ti v\u0259 sabitliyidir. Sor\u011fuda v\u0259t\u0259nda\u015flar\u0131n markalara \u2013 xidm\u0259tin keyfiyy\u0259tin\u0259, qiym\u0259tl\u0259r\u0259 m\u00fcnasib\u0259ti \u00f6yr\u0259nilib v\u0259 qurumlar m\u00fcvafiq g\u00f6st\u0259ricil\u0259rin inki\u015faf\u0131 il\u0259 diqq\u0259t \u00e7\u0259kib.<\/strong><\/p>\n<p>H\u0259m\u00e7inin m\u00fc\u015ft\u0259ri sor\u011fular\u0131n\u0131n i\u015fl\u0259nm\u0259si v\u0259 cavabland\u0131r\u0131lmas\u0131n\u0131n t\u0259kmill\u0259\u015fdirilm\u0259si, GPON (Gigabit Passive Optical Network \u2013 Gigabit tutumlu Passiv Optik \u015e\u0259b\u0259k\u0259) texnologiyas\u0131 vasit\u0259sil\u0259 y\u00fcks\u0259ks\u00fcr\u0259tli, geni\u015fzolaql\u0131 internet xidm\u0259tl\u0259rinin g\u00f6st\u0259rilm\u0259si, internet s\u00fcr\u0259tinin daha yax\u015f\u0131 t\u0259min edilm\u0259si \u00fc\u00e7\u00fcn \u015f\u0259b\u0259k\u0259nin t\u0259kmill\u0259\u015fdirilm\u0259si v\u0259 il \u0259rzind\u0259 dig\u0259r planla\u015fd\u0131r\u0131lm\u0131\u015f strateji t\u0259\u015f\u0259bb\u00fcsl\u0259r m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini t\u0259min ed\u0259n faktorlard\u0131r.<\/p>\n<p>M\u0259lumat \u00fc\u00e7\u00fcn bildir\u0259k ki, NPS m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini \u00f6l\u00e7\u0259n v\u0259 biznesin b\u00f6y\u00fcm\u0259sini proqnozla\u015fd\u0131ran sistemdir v\u0259 d\u00fcnya miqyas\u0131nda \u0259n b\u00f6y\u00fck \u015firk\u0259tl\u0259r ondan istifad\u0259 edirl\u0259r.<\/p>\n<p>M\u00fc\u015ft\u0259ril\u0259rin rahatl\u0131\u011f\u0131 v\u0259 m\u0259mnunlu\u011funu t\u0259min etm\u0259k \u00fc\u00e7\u00fcn m\u00fcraci\u0259tl\u0259rin Avtomat Telefon Stansiyas\u0131 (ATS) v\u0259 filiallardan \u00c7a\u011fr\u0131 M\u0259rk\u0259zi il\u0259 yana\u015f\u0131, m\u00fcxt\u0259lif onlayn platformalara y\u00f6nl\u0259ndirilm\u0259si geni\u015f \u015f\u0259kild\u0259 t\u0259\u015fviq edilir.<\/p>\n<p>G\u00f6r\u00fcl\u0259n i\u015fl\u0259rin n\u0259tic\u0259si olaraq, cari ilin ilk r\u00fcb\u00fcnd\u0259 \u201cAztelekom\u201dun\u00a0<a href=\"https:\/\/aztelekom.az\/az\/read\/238-aztelekom-un-cagri-merkezi-2023-cu-ilde-750-minden-cox-zeng-emal-edib\">sayt\u0131<\/a>, m\u00fcvafiq sosial \u015f\u0259b\u0259k\u0259 hesablar\u0131 v\u0259\u00a0<a href=\"mailto:aztelekom@aztelekom.az\">aztelekom@aztelekom.az<\/a>\u00a0elektron po\u00e7t \u00fcnvan\u0131 vasit\u0259sil\u0259 daxil olan 24 mind\u0259n \u00e7ox sor\u011fu emal edilib. Bu, \u0259vv\u0259lki ilin m\u00fcvafiq d\u00f6vr\u00fc il\u0259 m\u00fcqayis\u0259d\u0259 83% \u00e7oxdur. H\u0259m\u00e7inin \u015firk\u0259tin 24\/7 rejimind\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259n \u201c170\u201d \u00c7a\u011fr\u0131 M\u0259rk\u0259zi t\u0259r\u0259find\u0259n 2024-c\u00fc ilin ilk r\u00fcb\u00fc \u0259rzind\u0259 240 min\u0259 yax\u0131n z\u0259ng emal edilib. Bu da \u00f6t\u0259n ilin m\u00fcvafiq d\u00f6vr\u00fcnd\u0259 qeyd\u0259 al\u0131nm\u0131\u015f g\u00f6st\u0259rici il\u0259 m\u00fcqayis\u0259d\u0259 35% \u00e7oxdur.<\/p>\n<p>Eyni zamanda cari ilin ilk r\u00fcb\u00fcnd\u0259 \u201cBaktelecom\u201dun\u00a0<a href=\"https:\/\/baktelecom.az\/posts\/baktelecomun-car-mrkzi-2023-cu-ild-700-min-yaxn-zng-emal-edib\">sayt\u0131<\/a>, m\u00fcvafiq sosial \u015f\u0259b\u0259k\u0259 hesablar\u0131 v\u0259\u00a0<a href=\"mailto:contactus@baktelecom.az\">contactus@baktelecom.az<\/a>\u00a0elektron po\u00e7t \u00fcnvan\u0131 vasit\u0259sil\u0259 daxil olan 12 min\u0259 q\u0259d\u0259r sor\u011fu emal edilib. Bu, \u0259vv\u0259lki ilin m\u00fcvafiq d\u00f6vr\u00fc il\u0259 m\u00fcqayis\u0259d\u0259 4% \u00e7oxdur.<\/p>\n<p>H\u0259m\u00e7inin qurumun 24\/7 rejimind\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259n \u201c155\u201d \u00c7a\u011fr\u0131 M\u0259rk\u0259zi t\u0259r\u0259find\u0259n 2024-c\u00fc ilin ilk r\u00fcb\u00fc \u0259rzind\u0259 174 mind\u0259n \u00e7ox z\u0259ng emal edilib.<\/p>\n<p>Qeyd ed\u0259k ki, \u00f6lk\u0259 \u0259razisind\u0259 R\u0259q\u0259msal \u0130nki\u015faf v\u0259 N\u0259qliyyat Nazirliyinin h\u0259yata ke\u00e7irdiyi \u201cOnlayn Az\u0259rbaycan\u201d layih\u0259si \u00e7\u0259r\u00e7iv\u0259sind\u0259 GPON texnologiyas\u0131 \u0259sas\u0131nda s\u00fcr\u0259tli v\u0259 k\u0259sintisiz fiber-optik \u015f\u0259b\u0259k\u0259 qurulmas\u0131 i\u015fl\u0259ri planl\u0131 \u015f\u0259kild\u0259 davam etdirilir. Layih\u0259nin icra m\u00fcdd\u0259tind\u0259 geni\u015fzolaql\u0131 internet\u0259 \u00e7\u0131x\u0131\u015f imkan\u0131 yarad\u0131lan t\u0259s\u0259rr\u00fcfatlar\u0131n say\u0131 2,29 milyona \u00e7atd\u0131r\u0131l\u0131b. Bu, \u00f6lk\u0259d\u0259 m\u00f6vcud ev t\u0259s\u0259rr\u00fcfat\u0131 v\u0259 biznes subyektinin 78%-ni t\u0259\u015fkil edir. Layih\u0259nin icras\u0131na ba\u015flan\u0131ld\u0131\u011f\u0131 2021-ci ild\u0259n etibar\u0259n Bak\u0131 \u015f\u0259h\u0259rind\u0259 geni\u015fzolaql\u0131 internetin \u0259hat\u0259si 5 d\u0259f\u0259 geni\u015fl\u0259nib v\u0259 0,99 milyona yax\u0131n ev t\u0259s\u0259rr\u00fcfat\u0131 v\u0259 biznes subyektinin geni\u015fzolaql\u0131 internet\u0259 \u00e7\u0131x\u0131\u015f imkan\u0131 t\u0259min edilib. Bu, paytaxtda m\u00f6vcud ev t\u0259s\u0259rr\u00fcfat\u0131 v\u0259 biznes subyektl\u0259rinin 90,2%-ni t\u0259\u015fkil edir.<\/p>\n<p>\u018flav\u0259 olaraq bildir\u0259k ki, \u015firk\u0259t iyunun 1-d\u0259n etibar\u0259n qiym\u0259tl\u0259ri sabit saxlamaqla GPON tarifl\u0259ri \u00fczr\u0259 t\u0259qdim olunan 30 Mbit\/s internet s\u00fcr\u0259tini 40 Mbit\/s-y\u0259, 50 Mbit\/s internet s\u00fcr\u0259tini is\u0259 60 Mbit\/s-y\u0259 q\u0259d\u0259r art\u0131r\u0131b.<\/p>\n<p><strong>Musavat.com<\/strong><\/p>\n<\/div>\n<div><\/div>\n<div><\/div>\n<div class=\"inner-social-box\">\n<div class=\"subs-in-social subs-whatsapp\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u201cAztelekom\u201d MMC v\u0259 \u201cBak\u0131 Telefon Rabit\u0259si\u201d MMC-nin m\u00fc\u015ft\u0259ril\u0259r\u0259 g\u00f6st\u0259rdiyi y\u00fcks\u0259kkeyfiyy\u0259tli xidm\u0259t say\u0259sind\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tind\u0259 art\u0131m qeyd\u0259 al\u0131n\u0131b. Apar\u0131lan sor\u011fular\u0131n n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, 2024-c\u00fc ilin ilk r\u00fcb\u00fcnd\u0259 \u201cAztelekom\u201dun regionlarda M\u00fc\u015ft\u0259ri Loyall\u0131\u011f\u0131 \u0130ndeksi (Net Promoter Score \u2013 NPS) 2023-c\u00fc ilin son r\u00fcb\u00fc il\u0259 m\u00fcqayis\u0259d\u0259 21 bal, \u201cBaktelecom\u201dda is\u0259 27 bal art\u0131b. Qeyd ed\u0259k ki, burada \u0259sas t\u0259\u015fviq faktoru internetin s\u00fcr\u0259ti v\u0259 sabitliyidir. Sor\u011fuda v\u0259t\u0259nda\u015flar\u0131n markalara \u2013 xidm\u0259tin keyfiyy\u0259tin\u0259, qiym\u0259tl\u0259r\u0259 m\u00fcnasib\u0259ti \u00f6yr\u0259nilib v\u0259 qurumlar m\u00fcvafiq g\u00f6st\u0259ricil\u0259rin inki\u015faf\u0131 il\u0259 diqq\u0259t \u00e7\u0259kib. H\u0259m\u00e7inin m\u00fc\u015ft\u0259ri sor\u011fular\u0131n\u0131n i\u015fl\u0259nm\u0259si v\u0259 cavabland\u0131r\u0131lmas\u0131n\u0131n t\u0259kmill\u0259\u015fdirilm\u0259si, GPON (Gigabit Passive Optical Network \u2013 Gigabit&hellip;<\/p>\n","protected":false},"author":2,"featured_media":728003,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[1],"tags":[],"aioseo_notices":[],"gutentor_comment":0,"rttpg_featured_image_url":{"full":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"landscape":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"portraits":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"thumbnail":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484-500x280.png",500,280,true],"medium":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484-547x365.png",547,365,true],"large":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"1536x1536":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"2048x2048":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false],"post-thumbnail":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484-240x172.png",240,172,true],"advps-thumb-one":["https:\/\/arantv.az\/wp-content\/uploads\/2024\/06\/34d868ed6b12ae8ad07df31dc3e9e484.png",640,427,false]},"rttpg_author":{"display_name":"V\u00fcsal Rafiqo\u011flu","author_link":"https:\/\/arantv.az\/?author=2"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/arantv.az\/?cat=1\" rel=\"category\">C\u0259miyy\u0259t<\/a>","rttpg_excerpt":"\u201cAztelekom\u201d MMC v\u0259 \u201cBak\u0131 Telefon Rabit\u0259si\u201d MMC-nin m\u00fc\u015ft\u0259ril\u0259r\u0259 g\u00f6st\u0259rdiyi y\u00fcks\u0259kkeyfiyy\u0259tli xidm\u0259t say\u0259sind\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tind\u0259 art\u0131m qeyd\u0259 al\u0131n\u0131b. Apar\u0131lan sor\u011fular\u0131n n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, 2024-c\u00fc ilin ilk r\u00fcb\u00fcnd\u0259 \u201cAztelekom\u201dun regionlarda M\u00fc\u015ft\u0259ri Loyall\u0131\u011f\u0131 \u0130ndeksi (Net Promoter Score \u2013 NPS) 2023-c\u00fc ilin son r\u00fcb\u00fc il\u0259 m\u00fcqayis\u0259d\u0259 21 bal, \u201cBaktelecom\u201dda is\u0259 27 bal art\u0131b. Qeyd ed\u0259k ki, burada \u0259sas t\u0259\u015fviq faktoru&hellip;","_links":{"self":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts\/728002"}],"collection":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=728002"}],"version-history":[{"count":0,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/posts\/728002\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=\/wp\/v2\/media\/728003"}],"wp:attachment":[{"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=728002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=728002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arantv.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=728002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}