{"id":759656,"date":"2024-10-09T10:51:01","date_gmt":"2024-10-09T06:51:01","guid":{"rendered":"https:\/\/arantv.az\/?p=759656"},"modified":"2024-10-09T10:51:01","modified_gmt":"2024-10-09T06:51:01","slug":"bu-dovl%c9%99t-orqanlari-telefonlara-cavab-vermir","status":"publish","type":"post","link":"https:\/\/arantv.az\/?p=759656","title":{"rendered":"Bu d\u00f6vl\u0259t orqanlar\u0131 telefonlara cavab vermir"},"content":{"rendered":"

Ekspert deyir ki, b\u0259zi qurumlar\u0131n v\u0259t\u0259nda\u015f m\u0259mnunlu\u011fu istiqam\u0259tind\u0259 h\u0259r hans\u0131 \u00f6l\u00e7\u00fc meyar\u0131 yoxdur<\/strong><\/p>\n

Sosial T\u0259dqiqatlar M\u0259rk\u0259zi (STM) d\u00f6vl\u0259t orqanlar\u0131 (qurumlar\u0131n\u0131n) kommunikasiya x\u0259tl\u0259rinin f\u0259aliyy\u0259ti il\u0259 ba\u011fl\u0131 monitorinq apar\u0131b. 39 d\u00f6vl\u0259t orqan\u0131 (qurumu) v\u0259 77 yerli icra hakimiyy\u0259ti orqan\u0131 olmaqla \u00fcmumilikd\u0259 116 d\u00f6vl\u0259t orqan\u0131n\u0131n (qurumun) stasionar v\u0259 qaynar x\u0259tl\u0259rin\u0259 t\u0259qrib\u0259n 3500-\u0259 yax\u0131n z\u0259ng edilib. Monitorinqin n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, stasionar n\u00f6mr\u0259l\u0259r v\u0259 qaynar x\u0259tl\u0259r \u00fczr\u0259 \u00fcmumilikd\u0259 1927 z\u0259ng\u0259 (59.2%) cavab verilib, 1328 z\u0259ng\u0259 (40.8%) cavab verilm\u0259yib. 198 z\u0259ng \u00fczr\u0259 n\u00f6mr\u0259 m\u0259\u015f\u011ful olub v\u0259 ya aktiv olmay\u0131b. Monitorinq \u00e7\u0259r\u00e7iv\u0259sind\u0259 edil\u0259n b\u00fct\u00fcn z\u0259ngl\u0259rin video qeydiyyat\u0131 apar\u0131l\u0131b.<\/p>\n

\u018fdliyy\u0259 Nazirliyi – monitorinq \u00e7\u0259r\u00e7iv\u0259sind\u0259 stasionar n\u00f6mr\u0259l\u0259r\u0259 edil\u0259n z\u0259ngl\u0259rin 18.2%-n\u0259 cavab verilib, 81.8%-n\u0259 cavab verilm\u0259yib.<\/strong><\/p>\n

Daxili \u0130\u015fl\u0259r Nazirliyi – b\u00fct\u00fcn z\u0259ngl\u0259rin m\u00fctl\u0259q \u0259ks\u0259riyy\u0259tin\u0259 – 86.4%-n\u0259 cavab verilib.<\/strong><\/p>\n

S\u0259hiyy\u0259 Nazirliyi – stasionar n\u00f6mr\u0259y\u0259 edil\u0259n z\u0259ngl\u0259rin 59.1%-n\u0259 cavab verilib, 40.9%-n\u0259 cavab verilm\u0259yib.<\/strong><\/p>\n

Elm v\u0259 T\u0259hsil Nazirliyi – stasionar n\u00f6mr\u0259l\u0259r\u0259 g\u00fcn\u00fcn birinci v\u0259 ikinci yar\u0131s\u0131nda edil\u0259n z\u0259ngl\u0259r\u0259, \u00fcmumiyy\u0259tl\u0259, cavab verilm\u0259yib.<\/strong><\/p>\n

M\u0259d\u0259niyy\u0259t Nazirliyi – stasionar n\u00f6mr\u0259l\u0259r\u0259 edil\u0259n z\u0259ngl\u0259rin 13.6%-n\u0259 cavab verilib, 86.4%-n\u0259 cavab verilm\u0259yib.<\/strong><\/p>\n

Apar\u0131lan t\u0259hlill\u0259r n\u0259tic\u0259sind\u0259 stasionar n\u00f6mr\u0259l\u0259rl\u0259 m\u00fcqayis\u0259d\u0259 g\u00fcn\u00fcn birinci v\u0259 ikinci yar\u0131s\u0131nda qaynar x\u0259tt\u0259 edil\u0259n z\u0259ngl\u0259r\u0259 daha gec cavab verildiyi m\u0259lum olub.<\/p>\n

Qeyd ed\u0259k ki, d\u00f6vl\u0259t qurumlar\u0131n\u0131n v\u0259t\u0259nda\u015flar\u0131n z\u0259ngin\u0259 cavab verm\u0259m\u0259si bar\u0259d\u0259 ill\u0259rdir ki, \u015fikay\u0259tl\u0259r olur. H\u0259tta bu m\u0259s\u0259l\u0259 d\u0259f\u0259l\u0259rl\u0259 Milli M\u0259clisin deputatlar\u0131 t\u0259r\u0259find\u0259n d\u0259 qald\u0131r\u0131l\u0131b, \u201ch\u00f6kum\u0259t telefonu kimins\u0259 cib telefonu deyil. H\u0259min telefona g\u0259l\u0259n z\u0259ngl\u0259ri g\u00f6t\u00fcrm\u0259y\u0259n m\u0259murlar birba\u015fa olaraq qanunverici orqan\u0131n n\u00fcmay\u0259nd\u0259sin\u0259 qar\u015f\u0131 h\u00f6rm\u0259tsizlik edir\u201d, – dey\u0259 Milli M\u0259clisd\u0259 deputatlar zaman-zaman naraz\u0131l\u0131qlar\u0131n\u0131 bildiribl\u0259r.<\/p>\n

Deputat Fazil Mustafa parlamentd\u0259 \u00e7\u0131x\u0131\u015flar\u0131 zaman\u0131 demi\u015fdi ki, b\u0259zi d\u00f6vl\u0259t qurumlar\u0131n\u0131n “Qaynar x\u0259tt”l\u0259rind\u0259 bir \u00e7ox z\u0259ngl\u0259r\u0259 cavab verilmir. Deputat hesab edir ki, b\u0259zi d\u00f6vl\u0259t qurumlar\u0131n\u0131n yaratd\u0131\u011f\u0131 “Qaynar x\u0259tt”l\u0259r \u00f6z ad\u0131na uy\u011fun f\u0259aliyy\u0259t g\u00f6st\u0259rmir:<\/p>\n

\u201cBu termin d\u00fczg\u00fcn tap\u0131lmay\u0131b. Bir \u00e7ox nazirlikl\u0259rd\u0259 bu, n\u0259 il\u0131q, n\u0259 d\u0259 soyuq x\u0259tdir. Bir \u00e7ox z\u0259ngl\u0259r\u0259 cavab verilmir. Yaxud da pullu \u0259sasla “Qaynar x\u0259tt” anlay\u0131\u015f\u0131 ortadan qalxmal\u0131d\u0131r. Ona g\u00f6r\u0259 d\u0259 m\u0259s\u0259l\u0259 h\u0259llini tapmal\u0131d\u0131r”.<\/strong><\/p>\n

Ekspertl\u0259r d\u0259 qeyd edir ki, d\u00f6vl\u0259t qurumlar\u0131 n\u0259inki m\u00fcraci\u0259tl\u0259r\u0259, he\u00e7 r\u0259smi m\u0259ktublara da cavab vermirl\u0259r. Bel\u0259 ki, d\u00f6vl\u0259t qurumlar\u0131ndak\u0131 \u0259ks\u0259r m\u0259murlar h\u0259tta \u00f6z s\u0259lahiyy\u0259tl\u0259rin\u0259 uy\u011fun olsa bel\u0259 icaz\u0259siz h\u0259r\u0259k\u0259t etm\u0259kd\u0259n qorxurlar.\u00a0 R\u0259hb\u0259rlik t\u0259r\u0259find\u0259n c\u0259zalanmaqdan \u00e7\u0259kinirl\u0259r. Sad\u0259c\u0259, yuxar\u0131dan g\u00f6st\u0259ri\u015f g\u00f6zl\u0259yirl\u0259r. \u018fg\u0259r r\u0259hb\u0259rlikd\u0259n tap\u015f\u0131r\u0131q g\u0259l\u0259rs\u0259, \u0259mri icra edirl\u0259r. Y\u0259ni \u015f\u0259xsi t\u0259\u015f\u0259bb\u00fcsl\u0259ri il\u0259, \u00f6z s\u0259lahiyy\u0259tl\u0259ri \u00e7\u0259r\u00e7iv\u0259sind\u0259 m\u00fcst\u0259qil f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259 bilmirl\u0259r.<\/p>\n

\"COP29-dan<\/p>\n

Asif \u0130brahimov<\/strong><\/p>\n

Beyn\u0259lxalq idar\u0259etm\u0259 sisteml\u0259ri \u00fczr\u0259 m\u00fct\u0259x\u0259ssis, iqtisad\u00e7\u0131 Asif \u0130brahimov m\u00f6vzu il\u0259 ba\u011fl\u0131 \u201cYeni M\u00fcsavat\u201da dan\u0131\u015f\u0131b. O deyib ki, \u00f6lk\u0259mizd\u0259 bu problem \u0259sas\u0259n d\u00f6vl\u0259t qurumlar\u0131nda v\u0259 d\u00f6vl\u0259td\u0259n maliyy\u0259l\u0259\u015f\u0259n t\u0259\u015fkilatlarda a\u015fkarlan\u0131r:<\/strong>\u00a0\u201cBiz d\u0259 v\u0259t\u0259nda\u015f olaraq bu c\u00fcr hallarla rastla\u015f\u0131r\u0131q. Orta statistik Az\u0259rbaycan v\u0259t\u0259nda\u015f\u0131 g\u00fcnd\u0259lik o probleml\u0259rl\u0259 \u00fczl\u0259\u015fir. Statistikadan g\u00f6rd\u00fcy\u00fcn\u00fcz kimi, qurumlar\u0131 \u00fc\u00e7 qrupa b\u00f6lm\u0259k olar. Bunlar y\u00fcks\u0259k tempd\u0259 cavab ver\u0259n, y\u00fcks\u0259k qiym\u0259tl\u0259ndirm\u0259 meyarlar\u0131na malik olan t\u0259\u015fkilatlard\u0131r ki, h\u0259min t\u0259\u015fkilatlarda s\u0131rf v\u0259t\u0259nda\u015f m\u0259mnunlu\u011funun \u00f6l\u00e7\u00fclm\u0259si sisteml\u0259ri t\u0259tbiq olunub. Orada h\u0259r bir z\u0259ngl\u0259 ba\u011fl\u0131 qiym\u0259tl\u0259ndirm\u0259 sisteml\u0259ri m\u00f6vcuddur. Misal \u00fc\u00e7\u00fcn, \u018fm\u0259k v\u0259 \u018fhalinin Sosial M\u00fcdafi\u0259si Nazirliyinin “Qaynar x\u0259tt”i var. ASAN xidm\u0259tin \u201c\u00c7a\u011fr\u0131\u201d m\u0259rk\u0259zl\u0259ri var. Bu tip m\u00fc\u0259ssis\u0259l\u0259rd\u0259 v\u0259t\u0259nda\u015f m\u0259mnunlu\u011funun \u00f6l\u00e7\u00fclm\u0259si sistemi t\u0259tbiq olundu\u011funa g\u00f6r\u0259 daxil olan h\u0259r bir z\u0259ngin \u0130SO 10002 standart\u0131na uy\u011fun olaraq \u00f6l\u00e7\u00fclm\u0259si h\u0259yata ke\u00e7irilir. Orta qiym\u0259tl\u0259ndirm\u0259 meyarlar\u0131 t\u0259tbiq olunan t\u0259\u015fkilatlar\u0131n \u00f6zl\u0259rini d\u0259 iki hiss\u0259y\u0259 b\u00f6lm\u0259k olur. B\u0259zi qurumlar var ki, orada\u00a0 v\u0259t\u0259nda\u015f m\u0259mnunlu\u011funun istiqam\u0259tind\u0259 h\u0259r hans\u0131 \u00f6l\u00e7\u00fc meyar\u0131 olmad\u0131\u011f\u0131na g\u00f6r\u0259 bilinmir, daxil olan z\u0259ngl\u0259r\u0259 cavab verilirmi, h\u0259min z\u0259ngl\u0259rl\u0259 ba\u011fl\u0131 hans\u0131 t\u0259dbirl\u0259r g\u00f6r\u00fcl\u00fcb, daxil olmu\u015f m\u00fcraci\u0259tl\u0259rin ne\u00e7\u0259si h\u0259ll olunub, ne\u00e7\u0259si a\u00e7\u0131q qal\u0131b. Bu tip m\u0259s\u0259l\u0259l\u0259rin \u00f6l\u00e7\u00fclm\u0259sini h\u0259yata ke\u00e7irm\u0259dikl\u0259ri \u00fc\u00e7\u00fcn M\u0259d\u0259niyy\u0259t Nazirliyi tipli qurumlarda\u00a0 g\u00f6st\u0259rici a\u015fa\u011f\u0131 d\u00fc\u015f\u00fcb. Diqq\u0259t \u00e7\u0259k\u0259n m\u0259qamlardan biri d\u0259 g\u00fcn\u00fcn birinci yar\u0131s\u0131 d\u00f6vl\u0259t qurumlar\u0131nda aktiv f\u0259aliyy\u0259tl\u0259 m\u0259\u015f\u011ful olurlar, amma g\u00fcn\u00fcn ikinci yar\u0131s\u0131nda b\u0259zi qurumlarda v\u0259t\u0259nda\u015f q\u0259bulunun ke\u00e7irilm\u0259si, yaxud da dig\u0259r s\u0259b\u0259bl\u0259r\u0259 g\u00f6r\u0259 z\u0259ngl\u0259r\u0259 cavab verilmir. Az\u0259rbaycanda bir n\u00f6mr\u0259li problem yerli icra hakimiyy\u0259tl\u0259ri il\u0259 ba\u011fl\u0131 yaran\u0131r. \u00dcmumiyy\u0259tl\u0259, v\u0259t\u0259nda\u015flar\u0131n m\u0259mnunluq d\u0259r\u0259c\u0259sinin \u00f6l\u00e7\u00fclm\u0259si sisteminin t\u0259tbiq edilm\u0259si h\u0259r bir qurum \u00fc\u00e7\u00fcn \u015f\u0259rtdir. Nec\u0259 ki, bu, ASAN xidm\u0259td\u0259, DOST m\u0259rk\u0259zl\u0259rind\u0259 t\u0259tbiq olunur. Yerd\u0259 qalan dig\u0259r icra hakimiyy\u0259ti orqanlar\u0131nda da m\u00fctl\u0259q v\u0259t\u0259nda\u015flar\u0131n m\u0259mnunlu\u011fu \u00f6l\u00e7\u00fclm\u0259lidir. Daxil olan m\u00fcraci\u0259tl\u0259rin sinifl\u0259ndirilm\u0259si (n\u0259 q\u0259d\u0259ri \u015fikay\u0259tdir, ne\u00e7\u0259si t\u0259klifdir, h\u0259ll olunub, ya yox, niy\u0259 h\u0259ll olunmad\u0131 v\u0259 s.) h\u0259yata ke\u00e7irilm\u0259lidir. B\u00fct\u00fcn d\u00f6vl\u0259t qurumlar\u0131n\u0131n f\u0259aliyy\u0259ti h\u0259m qanunvericiliy\u0259, h\u0259m \u00f6lk\u0259 ba\u015f\u00e7\u0131s\u0131n\u0131n verdiyi s\u0259r\u0259ncamlara, h\u0259m d\u0259 qurumlar\u0131n birba\u015fa nizamnam\u0259l\u0259rin\u0259 g\u00f6r\u0259 t\u0259nziml\u0259nm\u0259lidir. Onlar\u0131n birba\u015fa \u00f6hd\u0259likl\u0259ri odur ki, v\u0259t\u0259nda\u015fa q\u00fcsursuz, keyfiyy\u0259tli xidm\u0259t g\u00f6st\u0259rsinl\u0259r. Bu xidm\u0259tl\u0259rin \u0259n \u00f6n\u0259mlisi v\u0259t\u0259nda\u015f\u0131n m\u00fcraci\u0259tinin, \u015fikay\u0259tinin vaxt\u0131nda ara\u015fd\u0131r\u0131l\u0131b s\u0259b\u0259bl\u0259rinin aradan qald\u0131r\u0131lmas\u0131 v\u0259 onunla ba\u011fl\u0131 h\u0259ll yollar\u0131n\u0131n tap\u0131l\u0131b m\u0259lumat verilm\u0259sidir. Beyn\u0259lxalq sisteml\u0259rin t\u0259tbiq edilm\u0259sind\u0259 \u00f6n\u0259mli faktorlar m\u00f6vcuddur, bunlar \u015f\u0259ffafl\u0131q, hesabatl\u0131l\u0131q prinsipl\u0259rin\u0259 ciddi \u015f\u0259kild\u0259 \u0259m\u0259l edilm\u0259sidir”.<\/p>\n

Afaq M\u0130RAY\u0130Q,<\/strong>
\n\u201cYeni M\u00fcsavat\u201d<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Ekspert deyir ki, b\u0259zi qurumlar\u0131n v\u0259t\u0259nda\u015f m\u0259mnunlu\u011fu istiqam\u0259tind\u0259 h\u0259r hans\u0131 \u00f6l\u00e7\u00fc meyar\u0131 yoxdur Sosial T\u0259dqiqatlar M\u0259rk\u0259zi (STM) d\u00f6vl\u0259t orqanlar\u0131 (qurumlar\u0131n\u0131n) kommunikasiya x\u0259tl\u0259rinin f\u0259aliyy\u0259ti il\u0259 ba\u011fl\u0131 monitorinq apar\u0131b. 39 d\u00f6vl\u0259t orqan\u0131 (qurumu) v\u0259 77 yerli icra hakimiyy\u0259ti orqan\u0131 olmaqla \u00fcmumilikd\u0259 116 d\u00f6vl\u0259t orqan\u0131n\u0131n (qurumun) stasionar v\u0259 qaynar x\u0259tl\u0259rin\u0259 t\u0259qrib\u0259n 3500-\u0259 yax\u0131n z\u0259ng edilib. Monitorinqin n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n,…<\/p>\n","protected":false},"author":2,"featured_media":759657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-759656","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmiyyt"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t